01Why does my account need to be verified?
Professional equipment moves between many productions. Connecting each first booking to a verified person helps protect the renter, the booking and the kit. You only complete the identity stage once unless your account details need to be reviewed again.
02What do I need for verification?
You will need your contact details and a supported, valid photo ID. The verification screen shows the accepted document types and the information required before anything is uploaded.
03Is a submitted booking immediately confirmed?
No. Submission sends the request for review. Your booking record shows its status, and the rental is confirmed separately after the account, dates and equipment have been checked.
04Can FRAMEHAUS deliver in London?
You can choose London delivery or collection while building the booking. The final handover details are reviewed and confirmed with the rental.
05Where can I find an old equipment list?
Completed rentals remain in your account history, so you can reference the exact equipment used on a previous production when planning the next one.